Covid-19 Latest News

As we welcome you back to Delfina Resort Hotels, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19.  Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our company is redefining our cleaning and safety standards.  We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates.

The Greek Government announced that international tourism can gradually start from June 15th and from July 1stas the airports on our island will be opened to accept international flights.  As a result of the above we are planning to open our hotel on July 1st and onwards for the 2020 season.

Our cleaning program will include:

Hotel staff

All our staff members are aware and trained through seminars of how the Covid-19 virus is transmitted and able to provide information to our guests.

Reception desk/check-in and check-out

∙It is highly recommended to use electronic registration so as to limit and avoid the long stay and queue at the reception.

∙Credit or debit cards are recommended for payment of hotel costs .

∙All key cards will be disinfected.

∙Mandatory extension of duration of check-out and check in times between stays (check out by 11am and check in from3pm) so that rooms can be thoroughly cleaned and disinfected and aired out through natural ventilation.

∙Signage and floor makings will be used to remind customers to keep their distance from one another.

Cleaning,  disinfection, housekeeping (rooms and public  areas)

∙We will reinforce our sanitation services in all public areas.

∙We will pay special attention to the cleaning “high-frequency touch points” such as door handles and elevator knobs.

∙Meticulous cleaning and very good room ventilation will take place between stays of our guests.

∙The daily cleaning service as well as change of sheets, pillowcases and towels will be avoided and carried out only upon the request of guests.

∙TV and air conditioner controls will have disposable covers.

∙Fabric surfaces (e.g. furniture upholstery) will be cleaned with a steam appliance upon departure.

∙The doors and windows of all rooms will be opened daily for natural ventilation.

∙Individual antiseptic gels will be placed in each room.

Food services-Kitchens

∙All kitchens in our hotel are following Hazard Analysis Critical Control Points (HACCP), an international recognized method of identifying and managing food safety related risk.

Food services –Restaurant (a la carte, buffet, breakfast rooms) and bars (indoor and outdoor)

∙One customer per two square meters is allowed in the indoor and outdoor spaces of restaurants, cafes and bars.

∙All restaurant and bar bars staff   will implement social distancing trough table spacing and guest seating.

∙The maximum number of customers per table is six people.  There is no limit in the case of a family with minors.

∙Disinfection of tables, counters, surfaces etc., after each use and regular airing of the outlets.

∙Buffet will be available with enhanced hygiene measures.

∙Hand sanitizers will be available  next to the buffets.

∙It is highly recommended that children should be supervised in the buffet area.

∙Signage and floor markings will be used to remind customers to keep their distance form one another.

Swimming pools and other recreational water facilities

∙Only outdoor swimming pools in hotels are allowed to operate, according the current legal framework ( number of bathers: the crowding density in hotel pools is calculated with an index of 5 square meters of water surface per person).

∙Physical distancing: 

-The layout of seats on swimming pool decks (sun beds, chairs, sun loungers, etc.) will be such so that the distance between the ends of the seats of two people under two different  umbrellas will be at least 2 meters in each direction.

-All seats, tables, price lists and any other items will be disinfected after a gust leaves and before use by another guest.

Public areas (outdoor and indoor)

∙We recommend avoiding the use of elevators.  There will be a n installation of disinfectants at elevator entrances and recommendations for use upon entrance and exit.  There will be frequent cleaning of elevators especially on “high-frequency touch points” such as handles and knobs.  The number of gusts using the elevator will be limited to one each time (except families and couples).

-Signage and floor makings will be use d to remind customers to keep their distance from one another.

-Installations of antiseptic solutions (fixed or non-fixed devices) will be placed in all public areas.

-Hotel customers are not required to wear antibacterial face masks (unless of course they are ill/having a cold or belong to a vulnerable group) during their stay in our hotel.

Beach

∙Physical distancing rules will be applied for seating (sunbeds, chairs, sun loungers, etc.). The layout of the seats will be such that the distance between two people under two different umbrellas is at least 3 meters in each direction.  Bathers will be discouraged from placing towels or mats between umbrellas.

One of our positive points is that our beach is huge and there is no problem to keep distances between guests.